FAX.PLUS incident

Issues with fax transmission

Major Resolved View vendor source →

FAX.PLUS experienced a major incident on April 1, 2021 affecting Web Application and iOS Application and 1 more component, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2021, 04:24 PM UTC
Resolved
Apr 01, 2021, 05:02 PM UTC
Duration
38m
Detected by Pingoru
Apr 01, 2021, 04:24 PM UTC

Affected components

Web ApplicationiOS ApplicationAndroid ApplicationOutbound FaxInbound Fax (North America)Inbound Fax (Middle East & Africa)Inbound Fax (Europe)Inbound Fax (APAC)Inbound Fax (Latin America)

Update timeline

  1. investigating Apr 01, 2021, 04:24 PM UTC

    We are currently investigating this issue.

  2. identified Apr 01, 2021, 04:31 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 01, 2021, 04:32 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Apr 01, 2021, 04:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Apr 01, 2021, 04:57 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Apr 01, 2021, 05:02 PM UTC

    This incident has been resolved.