FAX.PLUS incident

Degraded performance issue in some regions

Minor Resolved View vendor source →

FAX.PLUS experienced a minor incident on September 24, 2021 affecting Web Application and iOS Application and 1 more component, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2021, 02:40 PM UTC
Resolved
Sep 24, 2021, 03:55 PM UTC
Duration
1h 15m
Detected by Pingoru
Sep 24, 2021, 02:40 PM UTC

Affected components

Web ApplicationiOS ApplicationAndroid ApplicationEmail to FaxGoogle Add-onMicrosoft Word Add-inSlack IntegrationZapier IntegrationOutbound FaxInbound Fax (North America)

Update timeline

  1. investigating Sep 24, 2021, 02:40 PM UTC

    We are currently investigating this issue.

  2. identified Sep 24, 2021, 03:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 24, 2021, 03:35 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Sep 24, 2021, 03:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 24, 2021, 03:55 PM UTC

    This incident has been resolved.