FAX.PLUS incident

Network issues in some regions

Major Resolved View vendor source →

FAX.PLUS experienced a major incident on November 10, 2021 affecting Web Application and iOS Application and 1 more component, lasting 5h 5m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2021, 06:06 AM UTC
Resolved
Nov 10, 2021, 11:12 AM UTC
Duration
5h 5m
Detected by Pingoru
Nov 10, 2021, 06:06 AM UTC

Affected components

Web ApplicationiOS ApplicationAndroid ApplicationEmail to FaxGoogle Add-onMicrosoft Word Add-inSlack IntegrationZapier IntegrationFax.Plus Website

Update timeline

  1. investigating Nov 10, 2021, 06:06 AM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. identified Nov 10, 2021, 07:03 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 10, 2021, 11:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 10, 2021, 11:12 AM UTC

    This incident has been resolved.