FAX.PLUS incident

Network connectivity issue in one of our data centers

Minor Resolved View vendor source →

FAX.PLUS experienced a minor incident on March 29, 2023 affecting Web Application and iOS Application and 1 more component, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Mar 29, 2023, 04:25 PM UTC
Resolved
Mar 29, 2023, 04:37 PM UTC
Duration
12m
Detected by Pingoru
Mar 29, 2023, 04:25 PM UTC

Affected components

Web ApplicationiOS ApplicationAndroid ApplicationOutbound FaxInbound Fax (North America)Inbound Fax (Middle East & Africa)Inbound Fax (Europe)Inbound Fax (APAC)Inbound Fax (Latin America)

Update timeline

  1. investigating Mar 29, 2023, 04:25 PM UTC

    One of our main data centers is experiencing network connectivity issues and it is affecting a percentage of our users. We are in close contact with them to resolve this issue as soon as possible.

  2. identified Mar 29, 2023, 04:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 29, 2023, 04:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 29, 2023, 04:37 PM UTC

    This incident has been resolved.