FAX.PLUS incident

Network connectivity issue in one of our data centers

Major Resolved View vendor source →

FAX.PLUS experienced a major incident on November 16, 2023 affecting Web Application and iOS Application and 1 more component, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2023, 03:28 PM UTC
Resolved
Nov 16, 2023, 04:35 PM UTC
Duration
1h 7m
Detected by Pingoru
Nov 16, 2023, 03:28 PM UTC

Affected components

Web ApplicationiOS ApplicationAndroid ApplicationEmail to FaxGoogle Add-onMicrosoft Word Add-inOutbound Fax

Update timeline

  1. investigating Nov 16, 2023, 03:28 PM UTC

    One of our main data centers is experiencing network connectivity issues and it is affecting a percentage of our users. We are in close contact with them to resolve this issue as soon as possible.

  2. investigating Nov 16, 2023, 04:14 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 16, 2023, 04:20 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 16, 2023, 04:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 16, 2023, 04:35 PM UTC

    This incident has been resolved.