FAX.PLUS experienced a major incident on January 28, 2025 affecting Inbound Fax (North America) and Inbound Fax (Middle East & Africa) and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Inbound Fax (North America)Inbound Fax (Middle East & Africa)Inbound Fax (Europe)Inbound Fax (APAC)Inbound Fax (Latin America)
Update timeline
- investigating Jan 28, 2025, 11:16 PM UTC
We're currently experiencing delays in fax reception and are actively investigating the issue.
- identified Jan 28, 2025, 11:19 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 28, 2025, 11:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 28, 2025, 11:36 PM UTC
This incident has been resolved.