FAX.PLUS incident

Network connectivity issue in one of our data centers

Minor Resolved View vendor source →

FAX.PLUS experienced a minor incident on February 3, 2025 affecting Web Application and iOS Application and 1 more component, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2025, 02:52 AM UTC
Resolved
Feb 03, 2025, 05:16 AM UTC
Duration
2h 24m
Detected by Pingoru
Feb 03, 2025, 02:52 AM UTC

Affected components

Web ApplicationiOS ApplicationAndroid ApplicationREST Developer API

Update timeline

  1. investigating Feb 03, 2025, 02:52 AM UTC

    One of our main data centers is experiencing network connectivity issues and it is affecting a percentage of our users. We are in close contact with them to resolve this issue as soon as possible.

  2. investigating Feb 03, 2025, 04:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 03, 2025, 05:16 AM UTC

    The incident is resolved, we will keep monitoring for further issues.