FAX.PLUS incident

Network issues in one of our data centers

Minor Resolved View vendor source →

FAX.PLUS experienced a minor incident on September 23, 2021 affecting Web Application and iOS Application and 1 more component, lasting 3h 49m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2021, 10:02 AM UTC
Resolved
Sep 23, 2021, 01:52 PM UTC
Duration
3h 49m
Detected by Pingoru
Sep 23, 2021, 10:02 AM UTC

Affected components

Web ApplicationiOS ApplicationAndroid ApplicationEmail to FaxGoogle Add-onMicrosoft Word Add-inSlack IntegrationZapier Integration

Update timeline

  1. investigating Sep 23, 2021, 10:02 AM UTC

    We are currently investigating this issue.

  2. identified Sep 23, 2021, 12:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 23, 2021, 01:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 23, 2021, 01:52 PM UTC

    This incident has been resolved.