FAX.PLUS incident

Network connectivity issue in one of our data centers

Major Resolved View vendor source →

FAX.PLUS experienced a major incident on June 29, 2022 affecting Outbound Fax and Inbound Fax (North America) and 1 more component, lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2022, 08:45 AM UTC
Resolved
Jun 29, 2022, 11:32 AM UTC
Duration
2h 47m
Detected by Pingoru
Jun 29, 2022, 08:45 AM UTC

Affected components

Outbound FaxInbound Fax (North America)Inbound Fax (Middle East & Africa)Inbound Fax (Europe)Inbound Fax (APAC)Inbound Fax (Latin America)

Update timeline

  1. investigating Jun 29, 2022, 08:45 AM UTC

    We're experiencing an elevated number of errors in fax transmission in some regions. We are investigating the issue.

  2. identified Jun 29, 2022, 09:53 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 29, 2022, 10:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 29, 2022, 11:32 AM UTC

    This incident has been resolved.