Fat Zebra experienced a critical incident on May 15, 2020 affecting Gateway: BNZ, lasting 4h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Gateway: BNZ
Update timeline
- investigating May 15, 2020, 11:01 PM UTC
We are currently investigating a problem with BNZ merchants receiving 'Error communicating with NAB: [510] Unable to connect to server' responses for all transactions.
- monitoring May 15, 2020, 11:29 PM UTC
It looks as though the issue has been remediated by BNZ, we can see transactions for BNZ merchants are now processing successfully. We will continue to monitor during the day for any further problems.
- resolved May 16, 2020, 03:10 AM UTC
Following monitoring over the past 3 hours this issue is confirmed to be resolved.