Fat Zebra experienced a major incident on July 9, 2020 affecting Gateway: BNZ, lasting 3h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Gateway: BNZ
Update timeline
- investigating Jul 09, 2020, 02:47 AM UTC
We are currently investigating a problem with BNZ merchants receiving '99 - Error communicating with the bank.' responses for some transactions.
- monitoring Jul 09, 2020, 03:47 AM UTC
It looks as though the issue has been remediated by BNZ, we can see transactions for BNZ merchants are now processing successfully. We will continue to monitor during the day for any further problems.
- resolved Jul 09, 2020, 06:15 AM UTC
Following monitoring over the past 3 hours this issue is confirmed to be resolved.