Fat Zebra incident

Direct Debit Disbursals Delayed For T+3 NAB Merchants - 02/09/2020

Notice Resolved View vendor source →

Fat Zebra experienced a notice incident on September 2, 2020, lasting 13h 22m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2020, 08:10 AM UTC
Resolved
Sep 02, 2020, 09:32 PM UTC
Duration
13h 22m
Detected by Pingoru
Sep 02, 2020, 08:10 AM UTC

Update timeline

  1. investigating Sep 02, 2020, 08:10 AM UTC

    For merchants using our NAB T+3 direct debit facility, disbursals for direct debits processed on the 28th of Aug, which should have gone out this evening (02/09/2020), have been delayed. We are attempting to get all affected disbursals pushed out as soon as possible. We expect disbursal credits will be pushed out tomorrow morning. A further update will be provided tomorrow morning.

  2. resolved Sep 02, 2020, 09:32 PM UTC

    This issue has now been resolved. The disbursal credits for direct debits processed on the 28th of Aug have been pushed out this morning.