Fat Zebra incident

Errors affecting Merchants switching via First Data

Major Resolved View vendor source →

Fat Zebra experienced a major incident on October 21, 2020 affecting Gateway, lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2020, 03:41 PM UTC
Resolved
Oct 21, 2020, 06:03 PM UTC
Duration
2h 22m
Detected by Pingoru
Oct 21, 2020, 03:41 PM UTC

Affected components

Gateway

Update timeline

  1. investigating Oct 21, 2020, 03:41 PM UTC

    We are currently investigating a problem with merchants switching through First Data, receiving '91 - Host or Switch Unavailable' responses for the transactions.

  2. investigating Oct 21, 2020, 04:45 PM UTC

    The upstream processor is continuing to investigate the issue.

  3. resolved Oct 21, 2020, 06:03 PM UTC

    The issue has been resolved by the upstream processor and all services are now operational.