Fat Zebra incident

Direct Entries Processing Delay For Merchants Processing Via NAB - 15/09/2021

Fat Zebra experienced a notice incident on September 15, 2021, lasting 13h 18m. The incident has been resolved; the full update timeline is below.

Started: Sep 15, 2021, 07:56 AM UTC
Resolved: Sep 15, 2021, 09:15 PM UTC
Duration: 13h 18m
Detected by Pingoru: Sep 15, 2021, 07:56 AM UTC

Update timeline

identified Sep 15, 2021, 07:56 AM UTC

There has been a delay in processing direct entries with a processing date of the 15/09/2021 for merchants using a NAB facility. NAB DirectLink is having a hard outage, meaning we are unable to submit tonight’s direct entry files to NAB until the issue has been resolved. Please note, this includes merchants using our T+3 facility. We will confirm once the issue has been resolved and we have successfully been able to submit today's direct entry files to NAB.
resolved Sep 15, 2021, 02:49 PM UTC

The NAB outage has been resolved, however files were unable to be delivered prior to the 6pm AEST cut off (15/09/2021). Therefore the files were not processed until the first exchange this morning at 7am AEST, which may result in a delay for direct entry status rollover. We apologise for this delay in processing.