Fat Zebra incident

91 errors affecting Westpac and St George merchants

Major Resolved View vendor source →

Fat Zebra experienced a major incident on October 18, 2022 affecting Gateway: St George & BankSA and Gateway: Westpac & Bank of Melbourne, lasting 6h 22m. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2022, 12:18 AM UTC
Resolved
Oct 18, 2022, 06:40 AM UTC
Duration
6h 22m
Detected by Pingoru
Oct 18, 2022, 12:18 AM UTC

Affected components

Gateway: St George & BankSAGateway: Westpac & Bank of Melbourne

Update timeline

  1. identified Oct 18, 2022, 12:18 AM UTC

    We are currently investigating a problem with Westpac and St George merchants receiving 91 response codes for all transactions. We are awaiting further information from our upstream provider regarding this incident. Further updates will be provided as soon as they are available.

  2. monitoring Oct 18, 2022, 12:57 AM UTC

    Westpac have confirmed this issue is resolved on their side. We will continue to monitor over the next few hours before marking this incident as resolved. If merchants continue to receive errors please contact Support for assistance.

  3. resolved Oct 18, 2022, 06:40 AM UTC

    This incident has been resolved.