Fat Zebra experienced a major incident on October 31, 2022 affecting Gateway: AMEX, lasting 6h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 31, 2022, 11:19 PM UTC
We are currently investigating a problem with AMEX transactions receiving 91 response codes for some transaction attempts. We are awaiting further information from our upstream provider regarding this incident. Please note, this issue is ONLY affect AMEX transactions, all other card types including Visa and Mastercard are NOT affected. Further updates will be provided as soon as they are available.
- investigating Oct 31, 2022, 11:19 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 01, 2022, 02:49 AM UTC
Transactions for AMEX merchants are now processing successfully. We will continue to monitor during the afternoon for any further problems.
- resolved Nov 01, 2022, 05:31 AM UTC
This incident has been resolved.