Fat Zebra incident

Direct Debit Disbursals Delayed For T+3 NAB Merchants - 25/07/2023

Notice Resolved View vendor source →

Fat Zebra experienced a notice incident on July 25, 2023, lasting 16h 54m. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2023, 08:38 AM UTC
Resolved
Jul 26, 2023, 01:33 AM UTC
Duration
16h 54m
Detected by Pingoru
Jul 25, 2023, 08:38 AM UTC

Update timeline

  1. investigating Jul 25, 2023, 08:38 AM UTC

    For merchants using our NAB T+3 direct debit facility, disbursals for direct debits processed on the 20th of July (Thursday), which should have gone out this evening (25/07/2023), have been delayed. We are attempting to get all affected disbursals pushed out as soon as possible. We expect disbursal credits will be pushed out tomorrow late morning at the latest. A further update will be provided tomorrow morning.

  2. resolved Jul 26, 2023, 01:33 AM UTC

    This issue has now been resolved. Disbursal credits for direct debits processed on the 20th of July have now been pushed out.