Fat Zebra incident

Direct Debits Processing Delay For T+3 NAB Merchants - 10/08/2023

Notice Resolved View vendor source →

Fat Zebra experienced a notice incident on August 11, 2023, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2023, 06:14 AM UTC
Resolved
Aug 11, 2023, 07:36 AM UTC
Duration
1h 21m
Detected by Pingoru
Aug 11, 2023, 06:14 AM UTC

Update timeline

  1. investigating Aug 11, 2023, 06:14 AM UTC

    There has been a delay in processing direct debits with a processing date of the 10/08/2023 for merchants using our T+3 NAB facility. These direct debits should have been processed at 5pm AEST yesterday afternoon, however, due to an issue on NAB's end they have been delayed. NAB are currently investigating the issue from their end, as a better of urgency. We will provide further update as soon as possible.

  2. resolved Aug 11, 2023, 07:36 AM UTC

    NAB have now confirmed the direct debits have been processed.