Fat Zebra incident

Errors affecting credit card processing through FatZebra

Notice Resolved View vendor source →

Fat Zebra experienced a notice incident on August 28, 2023, lasting 3h 58m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2023, 04:36 AM UTC
Resolved
Aug 28, 2023, 08:34 AM UTC
Duration
3h 58m
Detected by Pingoru
Aug 28, 2023, 04:36 AM UTC

Update timeline

  1. monitoring Aug 28, 2023, 04:36 AM UTC

    Between 2:09PM and 2:17PM (AEST) merchants processing credit card transactions through the FatZebra gateway may have received 99 responses or 504 error timeouts for attempted transactions. The issue has now been resolved. We will provide further updates shortly.

  2. resolved Aug 28, 2023, 08:34 AM UTC

    We have been closely monitoring the gateway throughout the afternoon, and can confirm there has been no further degradation, therefore we have updated the status of the incident to resolved.