Fat Zebra incident

Intermittent errors affecting merchants switching via MIGS

Notice Resolved View vendor source →

Fat Zebra experienced a notice incident on February 1, 2024, lasting 14h 11m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2024, 09:04 AM UTC
Resolved
Feb 01, 2024, 11:16 PM UTC
Duration
14h 11m
Detected by Pingoru
Feb 01, 2024, 09:04 AM UTC

Update timeline

  1. investigating Feb 01, 2024, 09:04 AM UTC

    We are currently investigating a problem with merchants switching through MIGS, receiving '99 - Error communicating with the bank' responses for some transactions. We have been in contact with Mastercard to confirm what the issue is and are waiting on their response. We will provide further updates shortly.

  2. monitoring Feb 01, 2024, 10:20 AM UTC

    We are still awaiting confirmation from Mastercard, however, from our side, we are seeing healthchecks now passing and transactions are processing successfully. We will continue to monitor the transaction traffic closely to ensure there are no further issues. We will provide a further update shortly.

  3. resolved Feb 01, 2024, 11:16 PM UTC

    Mastercard has now confirmed the issue is now resolved.