Fat Zebra incident

Errors affecting merchants switching via MIGS

Notice Resolved View vendor source →

Fat Zebra experienced a notice incident on March 4, 2024, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2024, 08:03 AM UTC
Resolved
Mar 04, 2024, 08:50 AM UTC
Duration
47m
Detected by Pingoru
Mar 04, 2024, 08:03 AM UTC

Update timeline

  1. identified Mar 04, 2024, 08:03 AM UTC

    We are currently investigating a problem with merchants switching through MIGS, receiving '99 - Error communicating with the bank' responses for some transactions. Mastercard has confirmed the issue on their side, and their teams are working towards mitigating the impact and are urgently investigating the underlying issue. We will provide further updates shortly.

  2. monitoring Mar 04, 2024, 08:34 AM UTC

    We are still awaiting confirmation from Mastercard, however, from our side, we are seeing healthchecks now passing and transactions are processing successfully. We will continue to monitor the transaction traffic closely to ensure there are no further issues. We will provide a further update shortly.

  3. resolved Mar 04, 2024, 08:50 AM UTC

    Mastercard has now confirmed the issue is now resolved.