Fat Zebra incident

Direct Entries Processing Delay For T+3 Westpac Merchants - 26/04/2024

Notice Resolved View vendor source →

Fat Zebra experienced a notice incident on April 27, 2024, lasting 3h 57m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2024, 11:28 PM UTC
Resolved
Apr 28, 2024, 03:25 AM UTC
Duration
3h 57m
Detected by Pingoru
Apr 27, 2024, 11:28 PM UTC

Update timeline

  1. identified Apr 27, 2024, 11:28 PM UTC

    There has been a delay in processing direct entries with a processing date of the 26/04/2024 for merchants using our T+3 Westpac facility. These direct debits should have been processed at 5pm AEST Friday afternoon (26/04/2024). Affected direct debits will be processed Monday morning (29/04/2024). We will provide further update once all affected direct entries have been processed.

  2. resolved Apr 28, 2024, 03:25 AM UTC

    This issue has now been resolved. All affected direct debits have now successfully pushed to Westpac for processing. They will be processed on Monday morning (29/04/2024). Please also note, this will cause the disbursal of these funds to be delayed 1 day, they will be disbursed on the 2nd of May, instead of the 1st of May. Please contact our Support Team if you require any further clarification.