Fat Zebra incident

Mastercard Click to Pay Transactions Failing

Notice Resolved View vendor source →

Fat Zebra experienced a notice incident on August 27, 2024, lasting 18h 20m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2024, 10:02 AM UTC
Resolved
Aug 28, 2024, 04:23 AM UTC
Duration
18h 20m
Detected by Pingoru
Aug 27, 2024, 10:02 AM UTC

Update timeline

  1. identified Aug 27, 2024, 10:02 AM UTC

    We are currently investigating an issue with processing Mastercard Click to Pay transactions. At this stage we believe this is impacting all Click to Pay transaction attempts. We are seeing 500 errors on PayNow when a card holder attempts to pay via Mastercard Click to Pay. We have reached out to Mastercard support and are waiting on more information from their side. Please note, this issue is NOT affecting any other payment types, including standard credit card transactions.

  2. monitoring Aug 27, 2024, 09:27 PM UTC

    Mastercard Click to Pay Transaction Processing has recovered. We are monitoring the operation of the system.

  3. resolved Aug 28, 2024, 04:23 AM UTC

    This incident has been resolved.