Fat Zebra incident

Direct Entries Processing Delay For T+3 Westpac Merchants - 28/02/2025

Notice Resolved View vendor source →

Fat Zebra experienced a notice incident on March 2, 2025, lasting 15h 2m. The incident has been resolved; the full update timeline is below.

Started
Mar 02, 2025, 05:26 AM UTC
Resolved
Mar 02, 2025, 08:28 PM UTC
Duration
15h 2m
Detected by Pingoru
Mar 02, 2025, 05:26 AM UTC

Update timeline

  1. identified Mar 02, 2025, 05:26 AM UTC

    There has been a delay in processing direct entries with a processing date of the 28/02/2025 for merchants using our T+3 Westpac facility. These direct debits should have been processed at 5pm AEST Friday afternoon (28/02/2025). Affected direct debits will be processed Monday morning (03/03/2025). We will provide further update once all affected direct entries have been processed.

  2. resolved Mar 02, 2025, 08:28 PM UTC

    This issue has now been resolved. All affected direct debits have now successfully pushed to Westpac for processing. They will be processed at the first BECs exchange this morning (03/03/2025). Please also note, this will cause the disbursal of these funds to be delayed 1 day. Please contact our Support Team if you require any further clarification.