Fat Zebra incident

Errors affecting merchants switching via FDI XTP

Notice Resolved View vendor source →

Fat Zebra experienced a notice incident on March 14, 2025, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Mar 14, 2025, 02:19 AM UTC
Resolved
Mar 14, 2025, 03:41 AM UTC
Duration
1h 21m
Detected by Pingoru
Mar 14, 2025, 02:19 AM UTC

Update timeline

  1. investigating Mar 14, 2025, 02:19 AM UTC

    We are currently investigating a problem with merchants switching through the FDI XTP switch, receiving '91 - Host or Switch Unavailable' or '99 - Error communicating with the bank' responses for attempted transactions.

  2. identified Mar 14, 2025, 02:26 AM UTC

    Please see a further update from Fiserv below: Fiserv is currently experiencing a service disruption to multiple services. Fiserv is aware of ongoing impacts to xTP Online, xTP 2.0 and Connect Portal services in addition to the reported telephony issue. We thank you for your patience and apologise for any inconvenience this event is causing your business.

  3. monitoring Mar 14, 2025, 02:37 AM UTC

    Transactions processing via FDI XTP are now processing successfully. We are still waiting on Fiserv to confirm the issue is resolved, and will provide further update once they have.

  4. resolved Mar 14, 2025, 03:41 AM UTC

    Please see a further update from Fiserv below: Fiserv would like to advise that all services has now been restored. We thank you for your patience and apologise for any inconvenience this event has caused to your business.