Fat Zebra incident

Switching issues for BNZ Merchants

Major Resolved View vendor source →

Fat Zebra experienced a major incident on April 15, 2025 affecting Gateway: BNZ, lasting 6h 5m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2025, 04:29 AM UTC
Resolved
Apr 15, 2025, 10:35 AM UTC
Duration
6h 5m
Detected by Pingoru
Apr 15, 2025, 04:29 AM UTC

Affected components

Gateway: BNZ

Update timeline

  1. identified Apr 15, 2025, 04:29 AM UTC

    We are currently investigating a problem with BNZ merchants receiving '91 - Host or Switch Unavailable' responses for some transactions. BNZ have confirmed the issue is with the NAB Transact Link, and our currently investigating.

  2. resolved Apr 15, 2025, 10:35 AM UTC

    This incident has been resolved.