Fastmail experienced a minor incident on May 28, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved May 28, 2025, 08:06 PM UTC
Type: Incident Duration: 3 hours and 9 minutes Affected Components: Support Tickets, Mail access (IMAP/POP), Web client and mobile app May 28, 20:06:00 GMT+0 - Investigating - Some users are unable to access Fastmail services. We're looking into it. May 28, 20:27:00 GMT+0 - Monitoring - We believe the issue that was impacting access to Fastmail services has been resolved. We are continuing to monitor the situation. No mail has been lost. May 28, 22:23:25 GMT+0 - Monitoring - We are continuing to monitor the situation. We believe the issue that was impacting access to Fastmail services has been resolved, and no mail has been lost. May 28, 23:14:49 GMT+0 - Resolved - We believe the issue that was impacting access to Fastmail services has been resolved. No mail has been lost, and we anticipate no further issues.