Fastmail experienced a major incident on July 31, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jul 31, 2024, 04:30 AM UTC
Type: Maintenance Duration: 42 minutes Affected Components: General Availability Jul 31, 05:12:29 GMT+0 - Completed - The maintenance operations were completed as planned and all services have returned to normal operation. Jul 31, 04:30:00 GMT+0 - Identified - Fastmail will be undertaking critical network maintenance as part of our planned datacenter migration. While this should not have any noticeable impact on most user services, the client connection proxy will be impacted as follows. Fastmail maintains a number of server addresses for TLS-secured IMAP, POP, and SMTP connections intended to deal with blocked ports in a user's local network: In order to undertake critical network maintenance as part of our planned datacenter migration, this service will be down for a period of not more than 1 hour on July 31, 2024 within the time period between 12:30am EDT and 2:30am EDT. This will impact you if you have one of the following addresses configured in your email client: imaps-proxy.fastmail.com pops-proxy.fastmail.com smtps-proxy.fastmail.com We recommend users to switch to one of the regular services if they can reach them at: IMAP: imap.fastmail.com Port 993 POP: pop.fastmail.com Port 995 SMTP: smtp.fastmail.com Port 465 (SSL) or 587 (STARTTLS) During the maintenance period, some user connections may hang or be interrupted. Any downtime other than for the client connection proxy, e.g. to the regular services or to the webmail, will occur for less than ten minutes.