Fastly experienced a major incident on May 22, 2026 affecting Web Delivery and Image Optimization and 1 more component, lasting 5h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 22, 2026, 09:53 AM UTC
We're currently investigating performance issues with our Image Optimization service in Europe. All other services are unaffected.
- investigating May 22, 2026, 10:20 AM UTC
Our engineers believe they have identified contributing factor causing the issue impacting the Image Optimization status page component. We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery. All other products and services are unaffected by this incident.
- monitoring May 22, 2026, 10:24 AM UTC
Engineering has confirmed the impact to Image Optimization service has been mitigated.
- resolved May 22, 2026, 12:10 PM UTC
This incident has been resolved. Image Optimization services in Europe are fully restored and operating normally. Customers may have experienced intermittent errors and elevated latency between 06:50 UTC and 10:02 UTC on May 22, 2026. We apologize for any disruption this may have caused and thank you for your patience. Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team. Status Post, Created Date/Time: 2026-05-22 09:55:16 UTC