Fastly experienced a major incident on April 20, 2026 affecting North America and Ashburn (IAD) and 1 more component, lasting 6h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 20, 2026, 03:55 PM UTC
We are investigating elevated errors to our Ashburn (IAD). All other products and services are unaffected by this incident.
- monitoring Apr 20, 2026, 10:33 PM UTC
Engineering has confirmed the impact to Ashburn (IAD) PoP has been mitigated.
- resolved Apr 20, 2026, 10:47 PM UTC
Our engineers have confirmed that traffic routing through our Ashburn (IAD) POP has been fully restored. Because a software defect caused brief node crashes, customers routing traffic through the affected nodes may have experienced a temporary increase in 5xx errors and dropped connections from 15:55 to 22:10 UTC on April 20, 2026. This incident is resolved. Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.