Fasthosts incident

Server Control Panel Error 20

Critical Resolved View vendor source →

Fasthosts experienced a critical incident on April 8, 2025 affecting Control Panel and CloudNX Control Panel, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2025, 08:10 AM UTC
Resolved
Apr 08, 2025, 09:16 AM UTC
Duration
1h 6m
Detected by Pingoru
Apr 08, 2025, 08:10 AM UTC

Affected components

Control PanelCloudNX Control Panel

Update timeline

  1. investigating Apr 08, 2025, 08:10 AM UTC

    Customers are seeing Error 20 when trying to access the Control Panel area or CloudNX control panel for their servers. Our engineers are aware of the issue and are working on it as a priority.

  2. investigating Apr 08, 2025, 08:26 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 08, 2025, 09:16 AM UTC

    We are continuing to investigate this issue.

  4. resolved Apr 08, 2025, 09:16 AM UTC

    This incident has been resolved.