Faros AI experienced a critical incident on August 21, 2025 affecting Web Application, lasting 2h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2025, 05:16 PM UTC
We are currently experiencing login issues with the web application
- identified Aug 21, 2025, 06:04 PM UTC
The issues is due to Cloudflare outage in IAD region - https://www.cloudflarestatus.com/incidents/d9n3g1vnxdd2
- identified Aug 21, 2025, 06:11 PM UTC
Our auth(n|z) provider is also affected - https://status.frontegg.com/incidents/qhpxpf6rrwl7
- identified Aug 21, 2025, 06:23 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 21, 2025, 07:22 PM UTC
From Cloudflare: "We have made manual traffic adjustments and monitoring for improvement, continuing to make ongoing improvements" - https://www.cloudflarestatus.com/incidents/d9n3g1vnxdd2 Our application is recovering, we are monitoring the performance.
- monitoring Aug 21, 2025, 07:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 21, 2025, 07:52 PM UTC
This incident has been resolved.