Factorial HR Outage History

We are pleased to inform you that the performance degradation issue has been successfully resolved. Our team has conducted a thorough investigation and identified enhancements to our monitoring systems. These improvements will enable us to detect and address similar situations more effectively in the future. We appreciate your patience and understanding during this incident. Thank you for your continued support.

The issue has been resolved. There may be some inconsistencies in the calculation that will eventually be reconciled with the shifts in the database.

An incident occurred today, between 14:22 and 14:49 CEST, which affected the performance of our application and website. During this time, a failure in a core component of our infrastructure resulted in slower response times, increased error rates, and, ultimately, service unavailability. Our incident response team acted swiftly to identify the issue and successfully replaced the failing component, restoring full service shortly thereafter. Following the incident, our infrastructure team conducted an investigation to understand the root cause of the failure. We have since implemented improvements to our configuration to prevent similar issues from occurring in the future. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding as we continue to enhance the reliability of our services. Thank you for your continued support.

The service has been restored; app.factorialhr.com is fully operational again. We apologize for the inconvenience caused and will perform an investigation to ensure such errors don't happen again in the future.

The affected system has been replaced. This incident is now resolved.

As part of our continuous efforts to improve the application and its performance, an unanticipated short service interruption has been noticed while upgrading our database services. We apologize for the inconvenience this event may have caused our customers and will improve our protocols to ensure this kind of interruption does not reoccur.

Our team have introduced a misconfiguration at 09:20 CEST with an automated deployment, immediate action have been taken and the sevice were restored at 09:28. Despite our validation processes this introduced an unwanted change that triggered a second downtime at 10:00 CEST. Our emergency procedure have been launched and we restored our services at 10:27 CEST. We are committed to delivering exceptional services and we are constantly reviewing all processes to avoid similar inconveniences in the future.