Factorial HR incident
Degraded performance and requests timing out
Factorial HR experienced a major incident on September 1, 2020, lasting 29d 22h. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 01, 2020, 11:37 AM UTC
Due to a configuration error in an instance of our server cluster, requests to Factorial servers that were hitting that machine were timing out or had a very slow response time. The isuse has since been resolved