F5 incident
F5 Distributed Cloud - Service Degradation - Synthetic Monitoring - INC-20260524-465
F5 experienced a minor incident on May 24, 2026 affecting Customer Dashboard, lasting 4h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 24, 2026, 08:09 PM UTC
This advisory is to inform you that we are currently investigating reports of service degradation affecting the synthetic monitoring. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 20:00 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.
- investigating May 24, 2026, 08:15 PM UTC
We are continuing to investigate this issue.
- identified May 24, 2026, 09:03 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 24, 2026, 09:33 PM UTC
The F5 Distributed Cloud team had identified a service degradation on the synthetic monitoring. Our teams are actively working on the recovery. Please note that all core XC Console services remain fully operational. We will share further updates as more information becomes available. If you're experiencing any service degradation, please contact our support team. We appreciate your patience and understanding.
- monitoring May 24, 2026, 10:45 PM UTC
The F5 Distributed Cloud team has recovered the issue that was affecting the Synthetic Monitoring. Services are now functioning as expected and under monitoring. If you have any questions or concerns, please feel free to reach out to our support team.
- resolved May 25, 2026, 12:55 AM UTC
The F5 Distributed Cloud team has successfully resolved the issue that was causing Synthetic Monitoring service degradation. Services are now functioning as expected, and we will continue to monitor to ensure ongoing stability. Please note that all core XC Console services remained fully operational throughout the incident. If you have any questions or continue to experience issues, please reach out to our support team through your established channels. This incident is now considered resolved. We appreciate your patience and understanding while we worked to restore service.