Exxas incident
Disrupted connection from Asia-Pacific and South America
Exxas experienced a minor incident on May 31, 2023 affecting Business Platform and API, lasting 5h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 31, 2023, 06:19 AM UTC
We are currently experiencing some connection issues with Exxas. Our technicians are working hard to find a solution.
- identified May 31, 2023, 07:37 AM UTC
Our partner and provider for the global network has been affected by a disruption in the Asia-Pacific and South America regions. Depending on your internet provider and how it routes your connection, you may currently be experiencing connection problems. If you are having connection problems with Exxas, please use a different internet connection if possible, such as a hotspot via your mobile phone or another Wi-Fi connection. Our partner is working hard to resolve the network problem in the affected region.
- identified May 31, 2023, 08:33 AM UTC
Our partner has identified the problem.
- identified May 31, 2023, 09:22 AM UTC
Our partner has found and implemented a solution. We are continuing to monitor the situation.
- monitoring May 31, 2023, 09:27 AM UTC
Our partner has implemented a solution. Exxas should now be accessible again from all regions. We are continuing to monitor the situation.
- resolved May 31, 2023, 11:39 AM UTC
We no longer detected any problems in the Asia-Pacific and South America regions. Exxas is once again accessible from anywhere in the world.