Exxas incident

Connection error to API

Major Resolved View vendor source →

Exxas experienced a major incident on January 8, 2025 affecting API, lasting 7h 10m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2025, 08:27 AM UTC
Resolved
Jan 08, 2025, 03:38 PM UTC
Duration
7h 10m
Detected by Pingoru
Jan 08, 2025, 08:27 AM UTC

Affected components

API

Update timeline

  1. investigating Jan 08, 2025, 08:27 AM UTC

    Currently it is not possible to connect to the API of Exxas (api.exxas.net). Our technicians are analyzing the problem.

  2. monitoring Jan 08, 2025, 12:41 PM UTC

    We were able to identify the problem and have already implemented a fix. The API (api.exxas.net) is available again and we are monitoring if performance is OK.

  3. resolved Jan 08, 2025, 03:38 PM UTC

    We were able to fix the connection interruption with the API. Only the API with external apps was affected by this partial outtage.