Extole experienced a minor incident on January 21, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Jan 21, 2026, 05:45 PM UTC
Jan 21, 09:45 PST Resolved - This incident has been resolved. Jan 21, 09:41 PST Monitoring - A fix has been implemented and we are monitoring the results. Jan 21, 09:19 PST Identified - The issue has been identified and a fix is being implemented. Jan 21, 07:17 PST Investigating - We are investigating an issue causing delays in our data processing pipeline which is impacting updates to dashboard, no event loss or reward performance is impacted.