Experian incident

High response time for EAV and GI in NOTT

Minor Resolved View vendor source →

Experian experienced a minor incident on May 20, 2025 affecting Experian Address Validation and Address Validation (REST v2), lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2025, 09:49 AM UTC
Resolved
May 20, 2025, 11:10 AM UTC
Duration
1h 20m
Detected by Pingoru
May 20, 2025, 09:49 AM UTC

Affected components

Experian Address ValidationAddress Validation (REST v2)

Update timeline

  1. investigating May 20, 2025, 09:49 AM UTC

    Some customers in the UK may be experiencing some intermittent high response times. We are investigating this now

  2. investigating May 20, 2025, 09:50 AM UTC

    We are continuing to investigate this issue.

  3. resolved May 20, 2025, 11:10 AM UTC

    Response times have returned to normal, and we are monitoring closely