Expensya experienced a major incident on July 25, 2024 affecting Web Application and Mobile Application, lasting 4h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 25, 2024, 07:25 AM UTC
Hello, Some customers are reporting difficulties to connect using SSO. Our technical team is investigating the issue. In the meantime, please try to log in from a private browsing. We will get back to you as soon as possible. Thank you for your patience
- investigating Jul 25, 2024, 08:09 AM UTC
We are continuing to investigate the issue. We will keep you updated.
- investigating Jul 25, 2024, 09:14 AM UTC
Investigation is still ongoing, the issue is confirmed for several clients. Next update in 30 min.
- investigating Jul 25, 2024, 09:49 AM UTC
The technical team is still narrowing the issue that impacts these users and instances Next update in 30 mins.
- identified Jul 25, 2024, 10:49 AM UTC
We have found the cause that impacts ~100 client companies We are working on a fix. Next update in 30 mins.
- identified Jul 25, 2024, 11:34 AM UTC
A fix is being deployed. We will keep you updated.
- resolved Jul 25, 2024, 12:14 PM UTC
This incident is resolved. Thank you all for your patience