Expensify had 36 outages in the last 2 years totaling 2198h 17m of downtime — averaging 1.5 incidents per month.
There were 36 Expensify outages since December 3, 2024 totaling 2198h 17m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently experiencing a temporary degradation in our SMS notification service. As a result, some users may not receive expected SMS notifications during this time.
Thanks for your patience! Performance is back to normal.
Some users are reporting an "Oops... an error has occurred" pop-up message when accessing certain pages of an Expensify account. We are working on resolving this pop-up as soon as possible. We apologize for the inconvenience.
This incident has been resolved.
We are currently investigating an issue where a "Your bank account credentials have expired. Please reconnect your account to assign cards." error shows when trying to assign company cards.
Thanks for your patience! Performance is back to normal.
We are currently investigating an issue where a 500 error occurs when trying to reconnect a card connection to Expensify
Thanks for your patience! Performance is back to normal.
We are currently investigating issues preventing the Expensify site from loading. Thanks for your patience!
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The ability to view Virtual Expensify Card details has been disabled temporarily. You can continue to use your Virtual Expensify Card details if they are saved or added to a third party wallet such as Apple Pay or Android Pay. We apologize for the inconvenience.
The ability to view card details for virtual Expensify Cards has been restored.
Most PDF generation is failing and we're looking into it. All other APIs and services are working.
This incident has been resolved.
Expensify is operating with reduced support staff over the holiday period. You may experience a delayed response, but we will reply as soon as possible. Happy holidays!
Thanks for your patience! Support message deliverability is back to normal.
Chase has confirmed an issue with their connection that is blocking new Chase cards from appearing in Expensify for assignment. Chase will require work on their end to fix the issue and has provided Expensify a resolution ETA of early 2025.
Chase has released a fix for the issue of importing new cards into Expensify. Please attempt to reauthorize the Chase connection by following the steps below: 1. Log into Expensify as a domain admin and head to Settings > Domain > Company Cards. 2. Click the "Import New Cards" button and follow the prompts to enter your Chase credentials. When you're done, you will be redirected back to Expensify. 3. Once you're back in Expensify, please try to assign one of the missing cards and let Concierge know if you still can't.
We are continuing to monitor for any further issues.
This incident has been resolved.
Our engineering team is aware of an instant crash issue affecting the most recent Android Expensify Classic app version. We are working on fixing this for customers. In the meantime, you should be able to access the web version (www.expensify.com) from a browser. Apologies for the inconvenience!
This incident has now been resolved. The Expensify app will update automatically on your device with the fixed version, but you can also download the update now here: https://play.google.com/store/apps/details?id=org.me.mobiexpensifyg
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.