Expel experienced a minor incident on July 18, 2025 affecting Workbench global network connectivity, lasting 2h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Workbench global network connectivity
Update timeline
- investigating Jul 18, 2025, 03:30 PM UTC
At 11:15 EST, we began experiencing a problem with Workbench that is causing degraded performance. We will provide an update by 12pm EST.
- monitoring Jul 18, 2025, 03:57 PM UTC
We have implemented a fix and believe the incident to be resolved. We are monitoring the health of the infrastructure and will resolve this if there are no outstanding issues. Please let us know if you are experiencing any problems.
- resolved Jul 18, 2025, 05:47 PM UTC
The incident has been resolved, and all systems are once again fully available. No customer data was lost, and SOC operations were not impacted.