Expel experienced a critical incident on August 8, 2025 affecting Alert ingestion, lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Alert ingestion
Update timeline
- investigating Aug 08, 2025, 03:28 AM UTC
At 7pm ET, we began experiencing a problem with alert ingestion. SOC operations are affected, but will catch up once service is restored; no data will be lost. We will provide an update by 12:30AM.
- investigating Aug 08, 2025, 04:23 AM UTC
Root cause still under investigation but system is recovering. We will provide an update by 1:30am.
- monitoring Aug 08, 2025, 05:04 AM UTC
The system is recovering. Alert ingestion is catching up.
- resolved Aug 08, 2025, 05:21 AM UTC
The incident has been resolved, and all systems are once again fully available. No customer data was lost.