Expel experienced a major incident on August 8, 2025 affecting Alert ingestion, lasting 5h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 08, 2025, 10:45 AM UTC
At 2am ET, we began experiencing a problem with alert ingestion. SOC operations are affected, but will catch up once service is restored; no data will be lost. We will provide an update by 7:30AM.
- investigating Aug 08, 2025, 11:23 AM UTC
We are still investigating. We will provide an update by 8:30AM.
- investigating Aug 08, 2025, 12:22 PM UTC
We are still investigating. We will provide an update by 9:30AM.
- investigating Aug 08, 2025, 01:26 PM UTC
We are still investigating. We will provide an update by 10:30AM.
- investigating Aug 08, 2025, 02:17 PM UTC
Root cause still under investigation but system is recovering. We will provide an update by 11:30am.
- monitoring Aug 08, 2025, 03:26 PM UTC
We have identified the root cause. Alert ingestion is recovering. No customer data was lost. We will provide another update by 12:30pm ET.
- resolved Aug 08, 2025, 04:07 PM UTC
The incident has been resolved. All systems are once again fully available. No customer data was lost.