Expel experienced a minor incident on June 11, 2025 affecting Ticketing systems (via email, such as Jira), lasting 228d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 11, 2025, 05:13 PM UTC
On May 19th, we temporarily disabled the alert status syncing feature between Expel Workbench and Wiz due to an identified error. Importantly, this does not affect Expel’s ability to deliver MDR services for Wiz. Workbench continues to ingest alerts from Wiz as expected, and our SOC is actively monitoring and responding. We will share an update as soon as the fix is deployed and syncing is re-enabled. Thank you for your understanding.
- resolved Jan 26, 2026, 03:22 PM UTC
Resolved - On January 23rd we have fixed and re-enabled alert status syncing between Expel Workbench and Wiz. If alert status syncing is not working as expected, please ensure the required permissions outlined in the Setup Guide are provided.