Exosite incident

One Platform service disruption

Major Resolved View vendor source →

Exosite experienced a major incident on June 6, 2020 affecting One Platform / API, lasting 6h 18m. The incident has been resolved; the full update timeline is below.

Started
Jun 06, 2020, 07:17 PM UTC
Resolved
Jun 07, 2020, 01:35 AM UTC
Duration
6h 18m
Detected by Pingoru
Jun 06, 2020, 07:17 PM UTC

Affected components

One Platform / API

Update timeline

  1. investigating Jun 06, 2020, 07:17 PM UTC

    We are currently investigating a significant disruption with our One Platform service. This platform is currently not processing any device requests or scripts.

  2. investigating Jun 06, 2020, 08:06 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 06, 2020, 09:13 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jun 06, 2020, 11:09 PM UTC

    General availability of the One Platform API has been restored. Device client scripts are going through a staged loading process. We will update this status when that process is complete.

  5. resolved Jun 07, 2020, 01:35 AM UTC

    This incident has been resolved.