Exosite incident

Exosense degraded performance

Major Resolved View vendor source →

Exosite experienced a major incident on June 12, 2020 affecting ExoSense®, lasting 5h 22m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2020, 05:27 PM UTC
Resolved
Jun 12, 2020, 10:50 PM UTC
Duration
5h 22m
Detected by Pingoru
Jun 12, 2020, 05:27 PM UTC

Affected components

ExoSense®

Update timeline

  1. investigating Jun 12, 2020, 05:27 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 12, 2020, 05:46 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 12, 2020, 06:06 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 12, 2020, 06:43 PM UTC

    We continue to work on this problem. At this time, we have a major outage on Murano Webservice (i.e. API endpoints) and the ExoSense application instances.

  5. monitoring Jun 12, 2020, 07:39 PM UTC

    The affected services are running normal. We will be continuing to monitor.

  6. monitoring Jun 12, 2020, 08:21 PM UTC

    We are continuing to work on this problem which is causing degraded performance on ExoSense.

  7. resolved Jun 12, 2020, 10:50 PM UTC

    This incident has been resolved.