Exosite incident

One Platform partial system degradation

Minor Resolved View vendor source →

Exosite experienced a minor incident on June 14, 2020 affecting Portals Web Interface / Portals API and One Platform / API, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Jun 14, 2020, 08:40 AM UTC
Resolved
Jun 14, 2020, 09:42 AM UTC
Duration
1h 2m
Detected by Pingoru
Jun 14, 2020, 08:40 AM UTC

Affected components

Portals Web Interface / Portals APIOne Platform / API

Update timeline

  1. investigating Jun 14, 2020, 08:40 AM UTC

    We are currently investigating an incident on one of the One Platform nodes that may be causing partial service disruption for some customers.

  2. identified Jun 14, 2020, 09:31 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 14, 2020, 09:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jun 14, 2020, 09:36 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jun 14, 2020, 09:42 AM UTC

    This incident has been resolved.