Exosite incident

Partial Service Degradation on the One Platform

Minor Resolved View vendor source →

Exosite experienced a minor incident on June 27, 2020 affecting Portals Web Interface / Portals API and One Platform / API, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2020, 02:54 PM UTC
Resolved
Jun 27, 2020, 04:42 PM UTC
Duration
1h 48m
Detected by Pingoru
Jun 27, 2020, 02:54 PM UTC

Affected components

Portals Web Interface / Portals APIOne Platform / API

Update timeline

  1. investigating Jun 27, 2020, 02:54 PM UTC

    We are seeing reduced performance on a One Platform node and are investigating. This may impact a subset of customers.

  2. identified Jun 27, 2020, 03:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 27, 2020, 03:28 PM UTC

    The fix has been deployed, all systems are back to normal. Monitoring to ensure everything has stabilized...

  4. monitoring Jun 27, 2020, 03:36 PM UTC

    We are continuing to monitor for a potential problem with the Portals API.

  5. monitoring Jun 27, 2020, 04:42 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jun 27, 2020, 04:42 PM UTC

    This incident has been resolved.