Exosite incident

Exosite Account UI outage

Major Resolved View vendor source →

Exosite experienced a major incident on September 9, 2020 affecting Murano Platform and Exosite Account & Billing Management Application, lasting 4h 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2020, 05:04 PM UTC
Resolved
Sep 09, 2020, 09:14 PM UTC
Duration
4h 9m
Detected by Pingoru
Sep 09, 2020, 05:04 PM UTC

Affected components

Murano PlatformExosite Account & Billing Management Application

Update timeline

  1. identified Sep 09, 2020, 05:04 PM UTC

    We have identified an outage with an upstream provider affecting loading of the exosite.io accounts UI. Platform applications, services, and device connectivity are not affected. We are working to address the issue.

  2. identified Sep 09, 2020, 05:51 PM UTC

    We continue to work with the upstream provider to resolve this issue.

  3. identified Sep 09, 2020, 07:07 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Sep 09, 2020, 08:24 PM UTC

    We are monitoring the status of our upstream provider. At this time all systems are operational.

  5. resolved Sep 09, 2020, 09:14 PM UTC

    This incident has been resolved.